Terms of Service
These Terms of Service (“Terms”) govern access to QuickKOT websites and software, including quickkot.com, app.quickkot.com, the Partners & Affiliates programme, the invite-only partner portal, and related services (the “Service”). By creating an account, applying as a partner, or using the Service, you agree to these Terms. If you use the Service for a restaurant or company, you confirm you have authority to bind that organisation.
1. The Service
QuickKOT is a cloud restaurant point-of-sale: orders, kitchen tickets, bills, reports, and related features depending on your plan. We may change, suspend, or discontinue features. The Service is provided from our systems; you need a compatible device and internet connection.
2. Accounts
You must provide accurate restaurant and contact details and keep credentials confidential. You are responsible for activity under your account, including staff logins. We may refuse, suspend, or close accounts that violate these Terms or applicable law. You may sign in with email or a third-party identity provider (such as Google) subject to that provider’s terms. A partner login is a separate account from restaurant staff. It uses email and password only and does not open POS, kitchen tickets, or staff logins.
3. Plans and payment
The Basic plan may be offered at no charge with usage limits. Paid plans (Economy, Premium, Enterprise) are billed in INR as described on our pricing page. Those prices are before GST. The invoice adds GST from the buyer’s state: CGST and SGST when that state is QuickKOT’s home state, IGST for any other place in India, and no GST outside India. Enterprise is sold by agreement — contact support@quickkot.com. We may change prices with notice to the account email. A renewal charges the plan at the price recorded for the current cycle. Each add-on still on is charged at the catalog price for that cycle. Customers are told before a catalog change applies.
The house manager pays the subscription. An outlet manager cannot pay the house subscription and cannot stop a saved payment. A sub-outlet that still has its own add-on keeps running after the house period ends unpaid. Checkout on that outlet stays closed, and a separate plan is not sold there. Service after that grace still depends on the house subscription being paid.
Fees are not refunded, except where the law requires it. Cancelling a plan or an add-on does not return money. When the plan changes, unused days of the previous plan, and of add-ons already paid, come off the next invoice before GST.
A cancelled plan or add-on stays active until the end of its validity period, then it is left out of the next renewal. Extra kitchens cannot be cancelled on their own, and their quantity cannot be lowered. QR cannot be cancelled on its own. Extra users can be cancelled when active users already fit the users included in the plan. If active users would be above that, disable users first. If they still do not fit when the period ends, the extra users stay on and the next renewal charges them. The kiosk and Inventory can be cancelled on their own, and they stay active until that same validity period. Cancelling the plan cancels every add-on with it, and that plan is not charged again. Once the period has already ended, cancelling the plan disables the account until a new plan is chosen.
Pay to Subscribe charges a saved payment when one is already stored. Card, UPI, and netbanking are on that same page. A card saves a payment token. UPI saves a UPI mandate. Netbanking saves an eNACH mandate. QuickKOT stores the token and the last four digits of a card or account, or the UPI id. The full card number, the CVV, and the full bank account number are not stored. If a mandate cannot be registered, that payment is not taken, and a payment already saved stays in place. On the renewal day the saved payment is charged for the next cycle, using the bill-to details already saved. A reminder is sent in the five days before the period ends. The house manager can stop automatic renewal. The plan then stays until the period ends, and the next period is paid on checkout.
Pay by netbanking registers the mandate. The bank login does not collect the plan fee. The invoice is debited after the bank confirms the mandate, which can take up to 2 business days. The plan starts when that debit is confirmed.
One failed renewal charge leaves the account open. UPI and netbanking are tried once the next day. A card mandate is notified at least 36 hours and 5 minutes before the debit, and a failed card debit is tried once more after a new notice and that same wait. A second failure disables the account for non-payment. A charge the bank has authorised, and not yet confirmed, keeps the account open until the bank replies, and that same order is not charged again. A house with no saved payment pays the next period on checkout. Paying before the end date starts that next period when the current one ends. If that payment is not received by the end of the period, the account is disabled.
When the account is disabled for non-payment, sign-in says the account is disabled due to non payment, and the rest of the site stays blurred. Guest kiosk and QR for that house stop. Kitchens, outlets, and past data stay. The house manager pays from plan checkout to turn the account back on. An outlet manager, a cashier, and a station login cannot pay.
4. Your content and data
You retain rights to menus, orders, logos, and other data you submit. You grant us a licence to host and process that data solely to operate and improve the Service, comply with law, and provide support. You must not upload unlawful content or data you do not have the right to use. You are responsible for backups you need beyond our standard hosting.
5. Acceptable use
You must not: attempt unauthorised access; probe or overload our systems; share accounts in a way that bypasses plan limits; use the Service to commit fraud; reverse engineer except as allowed by law; or resell the Service without our written consent. An invited partner may refer restaurants under these Terms; that is not a right to resell the Service.
6. Intellectual property
QuickKOT, the QuickKOT logo, and the software (excluding your data) remain our property or that of our licensors. These Terms do not transfer ownership. Feedback you send may be used without obligation to you.
7. Third-party services
The Service may connect to payment networks, messaging, email (including transactional email providers), identity providers, and printers. Those services are governed by their own terms. We are not responsible for outages or acts of third parties.
8. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that kitchen tickets, tax calculations, or reports meet every regulatory requirement in your jurisdiction — you remain responsible for tax, FSSAI, and local compliance.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUICKKOT AND ITS SUPPLIERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, SALES, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THAT PERIOD (OR, IF YOU ARE ON A FREE PLAN, INR 1,000). Some places do not allow certain limits; in those places our liability is limited to the greatest extent allowed.
10. Indemnity
You will defend and indemnify QuickKOT against claims arising from your use of the Service, your data, or your breach of these Terms, except to the extent caused by our wilful misconduct.
11. Termination
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or if we must do so for legal or security reasons. Failure to pay disables the account as described in section 3. Kitchens, outlets, and past orders stay. After termination, your right to use the Service ends. We may delete data after a reasonable retention period unless law requires otherwise. Partner logins and the Partners & Affiliates programme are also covered in section 15.
12. Changes
We may update these Terms. Continued use after the “Last updated” date constitutes acceptance of the revised Terms. Material changes will be indicated on this page and, where appropriate, by email.
13. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in India have exclusive jurisdiction, except that we may seek injunctive relief in any forum to protect our intellectual property or the security of the Service. Consumers in some countries may have mandatory local rights that this clause does not override.
14. Dispute resolution / Redressal
If you disagree with a charge, an account action, or how the Service behaved, write to support@quickkot.com and describe what should be reviewed. We will look at the request and reply. If it is not resolved, section 13 applies.
On Multi-Outlet, an outlet manager can open Dispute redressal from Settings. It asks us to review separating that outlet from the house. It does not sell a separate plan, and it does not by itself move the bill, the subscription, or who pays. The house manager remains responsible for the house subscription. A cashier cannot open it. The request is stored on that outlet and shown in Control Panel. During a grace period after the house has not renewed, the same redressal is offered to the outlet manager. Service after that grace still depends on the house subscription being paid.
15. Partners & Affiliates
QuickKOT may invite selected applicants from quickkot.com/partners to an invite-only partner portal on app.quickkot.com. Applying or being invited does not make you an employee, agent, or representative who can bind QuickKOT.
Commission, hold, and payout rules are agreed when we invite you. They are not a public rate. Figures on the portal are operational; they are not tax, GST, or TDS advice. You are responsible for your own tax filings. Payouts need bank or UPI details on file and may apply TDS where we are required to.
You may share your referral signup link. You must not invent a commission rate, promise restaurant features we do not offer, or access a restaurant’s POS.
We may disable a partner login. Any partner found in wrongful activities or not abiding by these Terms may be suspended from the Partners & Affiliates programme. Open commission stays on the ledger unless we reverse it under these Terms. Earnings are not guaranteed.
16. Contact
Questions: support@quickkot.com.
See also our Legal notice & Disclaimer and our Privacy notice.